FAQs
FAQ – GoodBrandLeatherSales.com
1. What types of products do you sell?
We specialize in high-quality leather goods, including backpacks, duffle bags, briefcases, travel luggage, and crossbody bags. All of our products are crafted from genuine leather and designed to combine style, functionality, and durability.
2. Are your products handmade?
Yes, our products are handcrafted by skilled artisans using premium genuine leather. Each piece is made with meticulous attention to detail, ensuring a unique, high-quality item that reflects our dedication to craftsmanship.
3. What kind of leather do you use?
We use 100% genuine leather, carefully selected for its quality and durability. This includes full-grain, top-grain, and buffalo leather, depending on the product.
4. How do I care for my leather product?
To keep your leather bag looking its best:
- Avoid prolonged exposure to water or direct sunlight.
- Clean with a soft, damp cloth and use a leather conditioner periodically.
- Store it in a cool, dry place when not in use, ideally in the dust bag provided.
5. Where are your products made?
Our products are crafted by local americans artisans known for their leatherwork expertise. Each item is made with great care and passion, ensuring exceptional quality.
6. Do you offer customization?
At this time, we focus on delivering ready-to-ship items crafted with great care. We currently do not offer individual customization options, but our products come in a range of classic designs and colors to suit every need.
7. How long does shipping take?
Once your order is processed, delivery typically takes 3-5 business days for most destinations. We work with reliable shipping partners to ensure your items arrive on time.
8. Do you offer returns or exchanges?
Yes, we have a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of delivery, provided the item is unused and in its original condition. Visit our Returns & Exchanges page for more details.
9. Is shipping free?
We offer free shipping for orders within certain regions. Check our shipping policy to see if your location qualifies.
10. How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use this number to track your package on our courier’s website.
11. What payment methods do you accept?
We accept all major credit and debit cards and other secure payment methods.
12. How can I contact customer support?
We’re here to help! You can reach us via email at hello@goodbrandleathersales.com or by filling out the contact form on our website. Our team is available Monday through Friday, 9 AM to 5 PM (EST).
13. Are your products sustainable?
We’re committed to sustainability. By working with artisans who use traditional leathercrafting techniques, we aim to minimize waste and promote ethical practices.
14. Do your products come with a warranty?
Yes, we offer a 1-year warranty on all our products against manufacturing defects. If you encounter an issue, contact us, and we’ll make it right.
